ja777a Privacy Policy

Introduction

ja777a is committed to protecting the privacy and personal data of all members who use our online casino and sports betting platform. This Policy sets out our data handling practices in clear, plain terms so that you can make informed decisions about your personal information.

We operate in the Bangladesh market and process personal data in connection with the provision of our gaming and betting services, including account management, payment processing, identity verification, fraud prevention, responsible gaming, and customer support. We do not sell your personal data to third parties under any circumstances.

Personal Data We Collect

ja777a collects the following categories of personal data from members and platform visitors:

We collect only the minimum personal data necessary to provide our services and meet our legal obligations. We do not collect sensitive special-category data such as racial origin, religious beliefs, or health information, except where a member voluntarily discloses such information in the context of a responsible gaming self-exclusion request.

How We Collect Your Data

ja777a collects personal data through the following channels:

• Direct submission: Information you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting customer support, or updating your account profile.
• Automated technical collection: Data collected automatically when you access our platform, including IP address, device identifiers, browser fingerprint, and session activity logs.
• Payment providers: Transaction confirmation data shared by our payment partners (bKash, Nagad, Rocket, Upay, and affiliated banks) when you initiate a deposit or withdrawal.
• Identity verification providers: Where we engage third-party KYC (Know Your Customer) service providers to verify your identity documents, those providers may share verification results and associated data with us.
• Cookies and tracking technologies: Session cookies, analytics tools, and similar technologies collect usage and behavioural data as described in Section 9 of this Policy.

How We Use Your Personal Data

ja777a uses the personal data we collect for the following specific purposes:

• Account creation and management: To register your member account, authenticate your identity at login, and maintain your account in good standing.
• Service delivery: To provide access to casino games, sports betting markets, live dealer tables, slots, and all other platform features.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, and other approved payment channels, and to maintain accurate transaction records.
• Identity verification and fraud prevention: To verify that you meet the eligibility requirements (including the 18+ age requirement), to detect and prevent fraudulent activity, money laundering, and abuse of promotional offers.
• Responsible gaming: To monitor usage patterns that may indicate problem gambling behaviour and to administer the responsible gaming tools available within your member dashboard, including deposit limits and self-exclusion.
• Customer support: To respond to your enquiries, resolve disputes, and improve our support service quality.
• Legal and regulatory compliance: To meet our obligations under applicable anti-money laundering, counter-terrorism financing, and data protection frameworks.
• Marketing communications: Where you have opted in, to send you personalised promotions, bonus offers, and platform updates via your preferred communication channel. You may withdraw consent at any time through your account settings.
• Platform improvement: To analyse aggregated usage data and improve the design, performance, and content of the ja777a platform.

Legal Basis for Processing

ja777a processes your personal data on the following legal grounds, depending on the specific purpose of the processing activity:

• Contractual necessity: Processing required to perform the contract between you and ja777a — including account registration, game access, and payment processing — is carried out on the basis that it is necessary for the performance of that contract.
• Legal obligation: Processing carried out to comply with applicable legal requirements — including identity verification, anti-money laundering checks, and record-keeping obligations — is carried out on the basis of legal obligation.
• Legitimate interests: Processing carried out for fraud prevention, platform security, responsible gaming monitoring, and internal analytics is carried out on the basis of ja777a's legitimate business interests, where those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing of your data for marketing communications is carried out solely on the basis of your explicit opt-in consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Data Sharing & Third Parties

ja777a does not sell, rent, or trade your personal data with third parties for their own commercial purposes. We share personal data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment processors: Your payment account details and transaction amounts are shared with bKash, Nagad, Rocket, Upay, and affiliated banking partners solely to facilitate deposits and withdrawals.
• Identity verification providers: Identity documents and verification requests are shared with KYC service providers engaged by ja777a for the purpose of confirming member eligibility.
• Game studios and content providers: Technical identifiers (such as anonymised player IDs) may be shared with game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi to facilitate game session delivery and fairness auditing. These providers do not receive your full identity or financial data.
• IT infrastructure and hosting providers: Data may be processed by cloud hosting and technical infrastructure providers engaged by ja777a under strict data processing agreements.
• Legal and regulatory authorities: Where required by applicable law, we may disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies. Such disclosures are made only when legally compelled and to the minimum extent necessary.

Data Retention

ja777a retains your personal data for as long as your account remains active and for a defined period thereafter, in accordance with the following principles:

• Active accounts: Personal data is retained for the full duration of your membership and for a minimum period of five (5) years following account closure, to satisfy anti-money laundering record-keeping obligations.
• Transaction records: Financial transaction records, including deposit and withdrawal history in BDT, are retained for a minimum of seven (7) years to meet financial regulatory requirements.
• Support communications: Customer support correspondence is retained for three (3) years from the date of the final interaction.
• Marketing data: Where consent for marketing has been withdrawn, your marketing preference data is retained for one (1) year to document the withdrawal of consent and prevent accidental re-contact.
• Technical and usage data: Anonymised or aggregated usage data may be retained indefinitely for internal analytics purposes, as it cannot be used to identify any individual.

When personal data is no longer required for any active purpose and the relevant retention period has expired, it is securely deleted or permanently anonymised.

Your Rights Over Your Personal Data

As a member of ja777a, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all verifiable requests within a reasonable timeframe.

• Right of access: You have the right to request a copy of the personal data ja777a holds about you, free of charge, in a commonly used electronic format.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data held about you.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our overriding legal obligation to retain certain records as described in Section 7.
• Right to restrict processing: You may request that ja777a temporarily suspend the processing of your data in certain circumstances, such as where you contest the accuracy of the data held.
• Right to data portability: You have the right to receive your personal data in a structured, machine-readable format and to transfer it to another service provider where technically feasible.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time by updating your account settings or contacting support.
• Right to object: You may object to the processing of your personal data where that processing is carried out on the basis of legitimate interests, including direct marketing.

Cookies & Tracking Technologies

ja777a uses cookies and similar tracking technologies to improve platform functionality, analyse usage patterns, and personalise your experience. The types of cookies we use include:

• Strictly necessary cookies: Required for core platform functions such as maintaining your login session and remembering your account preferences. These cookies cannot be disabled without affecting platform functionality.
• Analytics cookies: Used to collect anonymised data about how members navigate the platform, which pages they visit, and how long they spend per session. This data helps us improve the ja777a experience.
• Functional cookies: Used to remember your preferences, such as your preferred language setting and display options, so you do not need to re-enter them on each visit.
• Marketing cookies: Where you have opted in to receive personalised communications, these cookies help us tailor promotional content to your interests. They are only activated with your consent.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may limit your ability to use some features of the ja777a platform.

Data Security

ja777a employs a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption across all pages and connections on the ja777a platform, ensuring that data transmitted between your device and our servers is protected at all times.
• Secure, encrypted storage of all personal and financial data on hardened server infrastructure with restricted access controls.
• Regular internal security audits and vulnerability assessments to identify and remediate potential weaknesses before they can be exploited.
• Two-factor authentication (2FA) options available to members who wish to add an additional layer of security to their account login.
• Strict internal access controls ensuring that only authorised personnel with a legitimate operational need can access member personal data.

Despite these measures, no platform can guarantee absolute security. In the unlikely event of a data breach that poses a material risk to members, ja777a will notify affected individuals and take immediate remedial action in accordance with applicable data protection requirements.

Children's Privacy

ja777a is strictly an 18+ platform. We do not knowingly collect personal data from any person under the age of 18. If we become aware that personal data has been submitted by a minor, that account will be closed immediately, all associated data will be deleted, and the matter may be referred to the relevant authorities.

Parents and guardians who believe a minor may have accessed or registered on the ja777a platform are requested to contact us immediately at [email protected] so that we can take prompt action.

Third-Party Links

The ja777a platform does not contain links to external third-party websites. All navigation on the site is contained within the ja777a.club domain. However, game content delivered by studios such as Pragmatic Play, Evolution Gaming, and others may operate within embedded iframes subject to their own privacy practices. ja777a is not responsible for the data practices of third-party game studio iframes, and we encourage members to review the privacy policies of any third-party service they interact with.

Updates to This Privacy Policy

ja777a reserves the right to update or revise this Privacy Policy at any time. When material changes are made, we will notify members by displaying a prominent notice upon login or by sending a communication to your registered contact details. The "Last Updated" date at the top of this page will be revised to reflect the date of any amendment.

Your continued use of the ja777a platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you should cease using the platform and request account closure.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data ja777a holds about you, please contact our data support team. We are available 24 hours a day, 7 days a week, and aim to respond to all data-related enquiries within 24 hours Bangladesh Standard Time (UTC+6).

Email: [email protected]

Please include your registered username or mobile number in your enquiry so that we can locate your account and respond accurately. Do not include your password or full financial account number in any email correspondence.